Hosted Call Center
When you need call center capabilities, you want to ensure they are fast, reliable,
and affordable. In stark contrast, to stay ahead of the curve and save money
doing it, selecting a call center hosting service is simply the best option.
The process of making state-of-the-art technology available to your call center
agents is radically different and much more simple.
Agents need a reliabe IP connection and a talk path. Depending on the amount
of customization required, agents can be up and productive in as little as 48 hours.
By having
Advanta provide a hosted service on a shared or dedicated server, you
no longer have to worry about any of the issues that stem from having an in-house
server configuration.
By having fully redundant backups, we deliver fault-tolerance and ensure that your
agents are never left without the tools they need to provide the best service to
your customers.
Advanta's realtime hosted call center is based on Interactive Intelligence's world
class contact center technology. Empowering agents, supervisors, and business
users alike to elevate productivity and performance as well as customer serivce.
Features Include
Text-to-Speech
Auto Attendant
Call Detail Record
Voice mail
ACD
IVR
Supervision monitoring
Advantages
Never pay for a server or upgrades again
Fault-tolerant
and fully redundant hosting
Expert Assistance when you need it
Total flexability and security
Works with current infrastructure
Ease of implementation
Low cost, sate of the art technology at your disposal
24/7 monitoring
Data backup and recovery