Interactive Intelligence Wins Customer Inter@ction Solutions
Magazine's 2006 Product of the Year Award
INDIANAPOLIS (February 28, 2007)
Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications
software, received Customer Inter@ction Solutions Magazine's 2006 Product of the
Year award for the company's contact center automation software, Customer
Interaction Center® (CIC).
Interactive Intelligence was honored with the award for demonstrating excellence
in technological advancement and application refinements, according
to Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions
Magazine.
"Interactive Intelligence has proven its commitment to solutions that benefit the
customer experience, as well as solutions that provide a return on investment for
the companies that use them," Tehrani said. "CIC accomplishes this through its open,
unified architecture, and its ability to support both contact center agent and business user applications on the same scalable platform."
CIC was first released in 1997 as a standards-based, unified communications
software suite designed to eliminate the cost
and complexity introduced by individual point products. The software provides multi-channel inbound and outbound contact center
automation and enterprise IP telephony capabilities for organizations of all types
and sizes, including large, multinational companies.
"Unlike many vendors that assemble a ‘unified' solution through third-party acquisitions
and partnerships, we built CIC from the ground up with inherent applications
running on the same platform," said Joseph A. Staples, senior vice president of worldwide marketing for Interactive
Intelligence. "So, instead of investing in costly integration
projects and ongoing multi-vendor maintenance contracts, our customers can focus
on their core competencies."
CIC is sold through the Interactive Intelligence global channel of more than 250
value-added resellers, and through the company's direct sales force. For more information
about CIC, visit http://www.inin.com/Products/cic/cic.asp.
Customer Inter@ction Solutions Magazine's Product of the Year award recipients are
selected by magazine editors based on application submissions, which require the
release of a new or upgraded product within the past 12 months.
A complete list of Product of the Year award winners was published in the January
and February 2007 issues of Customer Inter@ction Solutions Magazine, which can be
accessed online at
http://www.cismag.com.
Customer Inter@ction Solutions Magazine is published by Technology Marketing Corp.
(TMC), also responsible for INTERNET TELEPHONY, SIP Magazine, IMS Magazine, and
TMCnet (http://www.tmcnet.com),
a leading online source of news and articles for the communications
and technology industries. TMCnet is ranked among the top 3,000 sites in the world by alexa.com,
a company that ranks Web sites by their traffic levels (neither alexa.com nor amazon.com
is affiliated with TMCnet). TMCnet serves more than one million unique visitors each month.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications
software and services for contact center automation and enterprise IP telephony.
The company was founded in 1994 and has more than 2,500 customers worldwide. Recent
awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence
Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's
2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs
approximately 500 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout
North America, Europe
and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of
risks and uncertainties. Factors that could cause actual results to differ materially
are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned in
this document are the property of their respective owners.