Enterprise Interaction Center
100% Microsoft®-based IP PBX communications
Traditional PBX phone equipment was never designed for VoIP, open standards and
converged voice and data.
VONEXUS Enterprise Interaction Center
, however, is an application-rich IP PBX solution architected on the Microsoft platform
for enterprise IP telephony and multi-channel voice and data control. It’s even
pre-integrated and complete out of the box, phones included.
True unified communications
Start with a single SIP-supported network to unify Vonexus EIC’s robust phone features
with your communications systems, business rules and Microsoft and other business
applications. Thereafter, users get one system to productively manage calls and
voicemail plus e-mail, faxes, Web contacts,
and valuable customer information.
One system enterprise-wide
Vonexus
EIC surrounds its IP PBX call processing with multimedia ACD routing, auto attendant,
conferencing, fax, Web chat, call recording, real-time presence management, e-mail
routing, unified messaging and more. Quality monitoring and end-to-end reporting
also lend to offering superior customer service.
Advanced features and Microsoft integrations
Mobile
users get features like one-number Follow-Me/Find-Me and remote message management,
while advanced features including speech-enabled IVR, screen-pop and interaction
tracking are optionally available via simple licensing. Vonexus EIC’s innovative
Microsoft plug-ins and Interaction Client® .NET Edition desktop client integrations
also embed call and interaction control tool bars in Microsoft Outlook®, Dynamics™
GP, Dynamics CRM and Office Communicator.
Single platform to simplify administration,
reduce costs
Best of all, enterprises need only the single Vonexus EIC Server and an IP network
to equip from 100 to 1,000 users, from corporate employees and workgroups to contact
center agents, branch offices, and remote and mobile workers. In turn, your IT staff
centralizes administration to a single interface, while you reduce your total cost
of ownership over PBX hardware and associated multi-point communications systems.
Vonexus EIC. Microsoft-based IP communications for Business Beyond
Usual.